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Netvoip/Nexphone Reseller guidance for Operator Number Portability in the Swiss telephony network.

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As required by ComCom Regulations, telecommunications service providers (TSPs) in Switzerland must offer their subscribers the option of retaining the same telephone number should they wish to change telecommunications service provider (Operator Number Portability).
This netvoip/Nexphone Reseller guidance explains the process of Number Portability for telephone services, based on the fixed network (ISDN/PSTN/VoIP/DDI) within the Swiss telecommunications network as regulated in Teldas Operator Number Portability (ONP) Document for Implementation.

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For port out requests we have an appropriate bilateral agreement for not sending the PoA at every workorder for Connection Type PSTN/ISDN with below NRPNs. When a PoA is needed the POA must be provided by the Recipient service provider within 4 working hours upon request. Please contact the netvoip/Nexphone Support team to request a PoA when needed.

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#DescriptionReseller Portal
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Open Number Portings > Erronous > Edit the failed Workorder

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Check Error message of failed number port request. Porting request data (except of phone numbers) can be modified and request can be resent (Retry last Action). 

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In case of cancel a failed number port request please contact the netvoip/Nexphone Support team.


2.3  Workorder Accepted (Port in) 

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#DescriptionReseller Portal
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Click on Cancel Transfer.

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The Recipient can cancel the Workorder in the period between issuing the Workorder and sending the Synchronisation Message. After the SYNC, standard cancellation by the Recipient is not possible anymore. An emergency cancel is possible if agreed by the Donor. In this case please contact the netvoip/Nexphone Support team.

A Workorder Represent cannot be made after a Cancel Order. Only a completely new Workorder can follow after cancel.

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It is not possible to handle a workorder that has fallen into Timeout via the Reseller Portal. Please contact the netvoip/Nexphone Support team to handle a Workorder in status Timeout. 

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